Reliable.

Thanks to the Escrow Service, your payment is fully covered. We keep your money in our escrow account for 14 days after delivery of your watch. Thus, you have time to carefully inspect your order knowing your money is safe in our account. Only then do we transfer payout to the dealer.

Our promise: Every new and used watch on Chrono24 is authentic. Our dealers are required to inspect each watch’s authenticity and may only list original timepieces. However, should issues arise, you have 14 days upon delivery of your order to contact our support team and get your money back.

Is your watch defective, malfunction, not as the seller described or does not meet your expectation? No worries! You have 14 days (after the day of delivery) to initiate a return and receive a full refund quickly and easily thanks to our global money-back guarantee.

We ship every order with full insurance coverage. In rare case of unsuccessful delivery, your shipment would be fully insured, so you can make both domestic and international purchases risk-free.

Our 40-person quality & security team works hard to detect suspicious listings and address issues before they arise, allowing you to focus on what’s most important – finding the right watch!

Also our team is always here to support you during the whole buying process, in case there is any issue with the watch you received.