Discover the Safest Path to Your Dream Watch

Buyer Protection: What's Included

Purchasing From a Private Seller

Payment via the Stripe service

Thanks to the Stripe Service, your payment is fully covered. We keep your money in our escrow account for 14 days after delivery of your watch. Thus, you have time to carefully inspect your order knowing your money is safe in our account. Only then do we transfer the payout to the dealer. Learn More

Payment via the Escrow Service

Thanks to the Escrow Service, your payment is fully covered. We keep your money in our escrow account for 14 days after delivery of your watch. Thus, you have time to carefully inspect your order knowing your money is safe in our account. Only then do we transfer the payout to the dealer.

Authenticity Guarantee

Our promise: Every new and used watch on timezone365 is authentic. Our dealers are required to inspect each watch’s authenticity and may only list original timepieces. However, should issues arise, you have 14 days upon delivery of your order to contact our support team and get your money back.

More information

14 Days Global money-back guarantee

Is your watch defective, malfunctioning, not as the seller described, or does not meet your expectations? No worries! You have 14 days (after the day of delivery) to initiate a return and receive a full refund quickly and easily thanks to our global money-back guarantee.

Strict dealer guidelines

In the interest of security, dealers in our marketplace must follow a strict set of rules. Before a professional dealer can sell on our platform, they must provide us with their photo ID, commercial register entry, business address, and tax number. Furthermore, we require all dealers to follow our strict dealer guidelines. Authentic customer reviews also provide insights into the respective dealer’s services, so you can always be sure who you’re buying from.

Insured shipments

Dealers ship every order with full insurance coverage. In the rare case of unsuccessful delivery, your shipment would be fully insured, so you can make both domestic and international purchases risk-free.

Returns Made Easy

1. Contact our support team

Submit a ticket or email our support team within 14 days of receiving the watch. We will document and confirm your wish to return your order and guide you through the next steps.

2. Ship the watch back to the dealer

Send the watch back fully insured and in its original packaging. You will be responsible for the return shipping costs in most cases.

3. Receive a refund of the full purchase price

Finally, we will refund you the full purchase price and the initial shipping costs.

Support Portal

Our support team works hard to detect suspicious listings and address issues before they arise, allowing you to focus on what’s most important – finding the right watch!

Also, our team is always here to support you during the whole buying process, in case there is any issue with the watch you received.

Need help?

Our support team is always available to assist you. No matter what happens, you can count on us!

Frequently Asked Questions

Buy Protection

  • How can I pay for an order using an escrow service?

    Many listings offer payment processing. In these cases, you transfer payment to a secure escrow account, where it is kept safe until you have the watch in your hands. Our team is always available to help ensure your purchase runs smoothly. You can learn more about payment processing here:

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