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CHECKED FOR AUTHENTICITY
Certified Pre-Owned from Watchmaster
With your watch purchase at Watchmaster, you are always on the safe side. We guarantee that every watch purchased by Watchmaster has been reviewed and verified for authenticy. We only sell watches that are 100% riginal.
Do I have warranty and guarantee rights when I buy a watch from Watchmaster?
Yes, you are entitled to a statutory warranty of 24 months on any watch purchased from Watchmaster.
What warranty services are included?
In the event of a guarantee or warranty claim, Watchmaster will arrange for the necessary work to be carried out to restore functionality. Should defects occur that are covered by the respective manufacturer's warranty, repair and maintenance by the manufacturer are included.
What do I have to do in the event of a warranty claim?
In the event of a guarantee or warranty claim, we are your contact at all times and will help you with the next steps. To do so, please contact our customer service, who will guide you through the next steps, at the following telephone number: +35 (0)31 5822 101 or +44 (0)20 35100 477.
The security of our customers is our top priority. In particular, this also applies to the handling of personal data, which we never pass on to third parties. Your personal information such as address details, login and payment information is encrypted via SSL (Secure Socket Layer) so that it cannot be read by anyone else.
PURCHASING A WATCH
QUESTIONS ABOUT THE PRODUCT
How do I find the watch I'm looking for?
- If you are looking for a specific brand, click on "Buy watch" in the navigation bar. Then select your desired brands in the left-hand column by checking the box in front of the respective name.
- In the catalogue, you will find a bar with search filters to the left of the overview of available models. Of course, you can activate several filters at the same time to further narrow down the search result.
- In addition, our team is also available to you at any time by phone, chat and email if you have further questions or are looking for suggestions on choosing the perfect watch for you.
What do I find on the product detail page?
- On the product page you will find product photos: you can view the offered watch from all angles.
- The year of production, condition and accessories of the watch are listed.
- You will also find further details such as diameter (size), movement, material, strap details and dial type.
What is included in the scope of delivery?
Every watch purchased from Watchmaster comes with the certificate of authenticity from our master workshop. The other items included in the delivery depend on the scope of the set as described on the product page of the watch.
How can I place an order?
- Once you have decided on a watch, place the model you want in the shopping basket. To do this, click on "Add to cart".
- Attention: Items in your shopping cart will only be reserved for you when you complete the ordering process.
- Shortly after completing your order, you will receive a confirmation from us by e-mail with your order number and, if applicable, payment details as well as details on the next steps.
How can I contact Watchmaster?
If you have any questions about us and our products, registration, shipping policies or any other concerns, our customer service team will be happy to help.
Watchmaster Customer Service Phone: +35 (0)31 5822 101 or +44 (0)20 35100 477. Email: firstname.lastname@example.org
Bank transfer ( prepayment)
- If you choose to pay by transfer in advance, your order will be processed as soon as we have received your payment. When making the transfer, please make sure to include your order number in the reference.
- Depending on the bank, it may take between one and four working days until we receive your payment. The goods you have ordered will remain reserved for you until we have received your payment ( however, for a maximum of four days).
- If you wish to return a watch, the corresponding value of the goods will be credited back to the bank account from which you transferred the amount.
Payment by instalments and financing
Please refer to the dedicated menu item for details on the conditions of an instalment payment.
Other payment methods
In addition to prepayment and financing, we offer payment by credit card and Paypal.
Can I pay on collection?
Payment upon collection of the watch is possible in principle, provided that the watch has already been refurbished (1-3 days delivery time). Payment by PayPal or credit card is available here.
Please note that payment on collection is currently not possible due to the pandemic situation.
How will my watch be shipped?
We ship your watch insured by UPS Express. From the time the watch is made available by our master workshop and after it has been handed over to UPS, it usually takes 1-2 working days for the shipment to reach you. For shipments to countries outside the EU, longer delivery times are to be expected. We will inform you by e-mail when the shipment arrives and send you the shipment data for tracking purposes.
How is the watch packaged?
We pack the watch very carefully in a neutral box. It is not apparent from the outside what the value of the shipment is. However, please make sure that you are personally present at the time of delivery to receive the package.
Can I pick up the watch in person?
It is of course possible to collect your luxury watch in our offices as soon as it has been provided by the workshop. Please inform us by e-mail or phone after placing your order that you would like to collect the watch in person. We will contact you as soon as the exact delivery date has been set and arrange a date for the personal handover with you.
Please note: Please remember to bring a valid identification document.
In addition, we ask you to strictly adhere to the currently applicable health and hygiene measures for your safety and ours.
Do you also deliver abroad?
Watchmaster does ship abroad, however we currently only accept bank transfers for international orders from outside the EU. If you are an international dealer and would like to buy or sell a watch, please call us on +35 (0)31 5822 101 or +44 (0)20 35100 477 and we will be happy to help.
Do you have to pay additional import duties for deliveries abroad?
Watchmaster offers completely free and duty-free delivery to all EU countries. However, if ordering to a non-EU country, you may incur additional import duty charges, which vary by country. Please check with our customer service team at +35 (0)31 5822 101 or +44 (0)20 35100 477 for the exact amount.
Please also note the possibly extended delivery time.
Right of withdrawal: If you are not satisfied with the delivered goods or do not wish to keep them for other reasons, you can withdraw your purchase at any time within a period of 14 days by contacting us in writing. We will then be happy to send you all the return documents so that you can send the watch back to us insured for its value. You will then be refunded your purchase amount after the inspection in our workshop.
Further details on the right of withdrawal can be found here.
SELLING YOUR WATCH
How do I find out how much my watch is worth?
To get an initial value, simply fill out our form. Here you only need to indicate which model it is, whether box and papers are present, and the general condition of your watch. After submitting the form, this data will be made available to our Watchmaster experts. They will use your information to determine an initial value for the watch.
Why do I have to upload a photo of my watch?
We need a photo of your watch to be able to give you as accurate an estimate as possible. The reference number alone cannot tell us the individual details (e.g. the colour of the dial). For this reason, we need a photo to best determine the exact model and characteristics of your watch.
How do I sell to Watchmaster?
To sell a watch, please complete the sale form in full. Once submitted, your enquiry will be sent to our team of experts. They will review the information and let you know if we would like to purchase the watch and at what price (subject to a final inspection). If a trade agreement is reached with Watchmaster, the watch will be transported to us insured for its value. Upon receipt, the watch will be examined by our experts in the original. Following this standardised procedure, we will inform you whether we wish to buy the watch and at what price. To sell your watch, you only have to accept our offer. At this moment, we directly trigger a payment to you. This completes the sales process for you.
What can I sell on Watchmaster?
You can sell luxury watches of all kinds with us. We don't specialise exclusively in one brand or particular models - quite the opposite: we pride ourselves on being able to offer our customers an extensive and varied range. Simply make an enquiry and we will let you know if a sale is possible and, if so, at what price (subject to final inspection of the watch). However, Watchmaster reserves the right to refuse certain brands.
THE BUYING PROCESS: STEP BY STEP
What happens after I have entered the data of a watch in the purchase form and clicked on submit?
Once you have sent us your request, your watch's details will be sent directly to our team of experts. They will review the information provided and provide you with an initial price for which we would purchase the watch.
When will I receive an offer?
After we have received the watch, you will receive an offer within 24 hours at what price we will buy your watch. We will contact you by phone or e-mail.
What are the next steps if I decide to sell?
After inspection by one of our certified watchmakers, the offer will either be confirmed or amended to reflect the condition. If you decide to sell, you need do nothing more than accept the offer. At that moment, payment will be triggered directly to you.
When do I get my money?
If you sell directly to Watchmaster, we will transfer the money to you immediately after you have accepted the offer.
What are the advantages of selling on Watchmaster?
At Watchmaster you benefit from numerous advantages, because you get everything from one source: With us you get an immediate value assessment, we take care of a final price for your watch - and all that free of charge. We calculate the purchase prices of the watches fairly and in line with the market, as we have access to a large number of comparative offers and the entire valuation process is standardised - a service that you will not find elsewhere. All you have to do is provide us with the watch - it couldn't be more convenient!
How long does it take to process a sales enquiry via the form?
You will receive a response to your enquiry within 24 hours - either by email or telephone. If we need further information, we will get back to you. If you subsequently decide to send in your watch, we will give you feedback within 24 hours of receipt to let you know the final price.
Who will process my request?
Your enquiry will be handled exclusively by our experts. These are qualified watchmakers and our trained service team. They all bring with them many years of experience in watchmaking and work according to standardised processes in order to process your enquiry professionally and always offer you a price in line with the market.
Who sets the final selling price for my watch?
To receive a final price, all you have to do is send us your watch. Our experts will then determine the price based on the quality, condition, presence of box and papers and the current market situation. We use a standardised procedure to ensure that all watches are judged according to the same criteria and that fakes are detected immediately. In this way, we ensure that no arbitrary appraisals occur, but that a standard market value is determined.
What documents do I need when I send in the watch?
No specific documents are required, however, all documents can add value to your watch! Therefore, please add all documents you can provide (purchase contract, warranty card, invoices for inspections or repairs) in order to increase the value to its maximum. The submission of the original box helps to increase the value of your watch as well.
What will be done with my watch after it has been sent in?
As soon as we receive your watch, the receipt is registered in our system and you will be informed immediately. The watch is then first inspected and checked externally. This is followed by a detailed inspection, which is only carried out by a certified watchmaker. These watchmakers are authorised by the manufacturers to examine watches of the respective type. In this way, we ensure that no damage occurs. After this process has been completed, we will inform you of our offer by telephone or e-mail. Now you can decide whether you want to accept this offer or wish to have your watch returned.
By whom is the watch checked?
All watches are tested only by certified watchmakers. These watchmakers are authorised by the manufacturers to examine watches of the respective type.
How does Watchmaster ensure that the watch is not damaged or documents are lost during Watchmaster's inspection?
As soon as your watch arrives, its receipt is registered in our system and you will be informed immediately. The opening of the consignment is monitored so that the contents of the package can be properly documented. In addition, all components of the consignment are recorded in our system. The watch is then first inspected and checked externally. This is followed by a detailed inspection, which is only carried out by certified watchmakers. These watchmakers are authorised by the manufacturers to examine watches of the respective type. In this way, we ensure that no damage occurs.
Does a contract come into effect when I fill in the sales form or send in the watch?
By sending the watch to Watchmaster you accept the general terms and conditions. However, the contract is only concluded when both parties have reached a mutual agreement. This takes place on your part with the signing of the commission contract and on Watchmaster's part with the activation of your watch for sale, whereby Watchmaster can only activate your watch for sale if a signed commission contract is available.
What happens if I decide not to take up Watchmaster's offer?
If you decide against our offer, the watch will be returned to your address. In this case, Watchmaster may charge for the cost of insured return shipping and inspection of the watch, according to industry practice.
What do I do if I don't want to sell my watch after all?
If you have only completed the sale form and received an initial valuation from us, you do not need to do anything further. If the watch has already been returned and inspected, Watchmaster reserves the right to charge you for the cost of the insured return and inspection of the watch.
I have agreed to the sale. Can I withdraw from the decision?
If you have decided to sell by accepting our final offer, you are bound by that decision. Watchmaster cannot cancel any sales contracts.
YOU CAN'T FIND THE ANSWER TO YOUR QUESTION HERE?
Email us directly at email@example.com. Your enquiry will be dealt with by our staff as soon as possible.
Cancellation / Return / Exchange Policy
We only accept returns if you receive the item and it is not as described. In the unlikely event that this occurs, we will take the watch back within seven days of purchase, as long as everything is returned in the exact same condition it was delivered. If the return does not happen within seven days of purchase, or if it is not returned in the same condition, there is a 15% restocking fee.
We do not accept returns for change of mind, buyer\'s remorse, or simply not liking the way the watch looks.