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How do I contact the Support Team?

How do I contact the Support Team? #

Solving problems is a Core Value here at timezone365 #

and we want all our timezone365 to get the help they need quickly and efficiently. If you haven’t already checked out the articles available on our Help Centre, we encourage you to do a quick article search to check if the answers you’re looking for can be found!

If you need further assistance, chat with us! Live chat is available from 10AM–9PM on Monday to Sunday. Select the floating chat button** at the bottom right-hand corner of this page to start chatting with us. Alternatively, we invite you to submit a request to us—we’ll be here to help!

** Please check if there is any ad blocking extension enabled in your browser, as it may block the chat button from showing up.

To ensure that all our timezone365 experience the best support experience possible, here are some useful tips to help us solve your problems quicker:

  1. If you’re facing technical problems on the app, make sure that you’re on the latest version of the app and try out these troubleshooting steps.
  2. If you’re having problems dealing with a buyer or seller, always provide a background of the issue along with the other party’s timezone365 username and listing title when reporting a user.
  3. If you see a listinthat is not in line with our Listing Rules, here is how you can report a listing.
  4. If you simply have an idea or a suggestion to improve our app, we want to hear anything and everything from our community that will help us solve problems and continuously improve the timezone365 product.

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