Frequently Asked Questions

Orders

  • Why Buy An Official Brand Warranty Good?

    All of our new, unworn, and special order watches come with a manufacturer warranty. The length of this may vary according to brand but the standard ranges from 2-8 years. If your watch requires repair and is covered by a manufacturer warranty you will be able to send it either directly to them through one of their service centers, or by dropping it into an authorized dealer or a brand boutique. The Official Watches warranty covers mechanical and manufacturing defects refer to the brand website for more information. Should your watch require attention, they will diagnose and repair it without charge within the warranty period. Peace of mind is important.

     

    • The watch is not opened by anyone if so brand watchmaker will know and your warranty is avoided.
    •  

    In-House Company Warranty Different?

    Any online companies or stores cannot

  • How to track my order?
    You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. You will be able to track your order through your preferred shipping partner.
  • What are my payment options?
    We accept all the popular payment methods such as PayPal, Visa, MasterCard, Discover, Amazon Pay, American Express and Google Pay.

Shipping & Delivery

  • Do you ship overseas?
    Yes, we ship all over the world. Please note that additional shipping costs will be applied based on your delivery location.
  • Do you offer free shipping?
    Yes, free shipping is available for all the orders that's placed inside the United States. We charge shipping fees for overseas orders.
  • How long does the delivery take?
    We usually take 3-5 business days for your order to be shipped & delivered.

Refund & Exchange

  • How long does it take to get the Refund?
    Once we receive your return, please allow us 3-5 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.
  • How do I track my Refund?
    To track the status of your refund, kindly refer to your confirmation email that you have received from us.
  • What is your Refund & Exchange Policy?
    You can ask for a refund within 30 days of your purchase. Returned items must be in the exact same condition as they were received.

New to timezone365.com

  • Register an new account

    To register on our website, follow these simple steps:

    1. Visit the Registration Page: Go to our website and locate the registration page. This is usually found either on the homepage or through a dedicated link in the navigation menu.

    2. Provide Required Information: You'll need to fill out a registration form with some basic information. This typically includes your name, email address, and a password. Make sure to provide accurate information.

    3. Verify Your Email: After submitting the registration form, you may need to verify your email address. Check your inbox for a verification email from us and click on the provided link to confirm your email.

    4. Complete Additional Steps (if any): Depending on our website's requirements, you might need to complete additional steps such as providing profile information, agreeing to terms and conditions, or setting up preferences.

    5. Confirmation: Once you've completed all the necessary steps, you should receive a confirmation message indicating that your registration was successful.

    6. Start Exploring: Now that you're registered, you can log in to your account and start exploring the features and services available on our website.

    If you encounter any difficulties during the registration process, feel free to reach out to our customer support team for assistance.

  • How to mark your calendar?

    Sure, here are instructions for marking your calendar in Google Calendar, iCalendar, and Outlook Calendar:

    **Google Calendar:**

    1. Open Google Calendar on your computer or mobile device.

    2. Find the date and time you want to mark on your calendar.

    3. Click on the date/time slot to create a new event.

    4. In the event details, enter the event title, date, time, and any other relevant information.

    5. Click on "Save" or "Done" to save the event to your calendar.

    **iCalendar (Apple Calendar):**

    1. Open Apple Calendar on your Mac, iPhone, or iPad.

    2. Click on the date and time you want to mark on your calendar.

    3. Click the "+" button to create a new event.

    4. Enter the event details, including the title, date, time, and any additional information.

    5. Click "Add" to save the event to your calendar.

    **Outlook Calendar:**

    1. Open Outlook Calendar on your computer or mobile device.

    2. Go to the date and time you want to mark on your calendar.

    3. Click on the date/time slot to create a new event.

    4. Enter the event details, such as the title, date, time, and any other relevant information.

    5. Click "Save" or "Save & Close" to save the event to your calendar.

    These steps should help you mark your calendar easily across different platforms. Let me know if you need further assistance!

How Shop in timezone365.com

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Affiliate Program

  • How to register as an affiliate member?

    2 ways to register your affiliate account:Affiliate networks act as intermediaries between affiliates (marketers) and merchants (companies). They provide a platform where you can find multiple affiliate programs in one place. Here’s how to register through an affiliate network:

    Steps:

    1. Choose a Network: Research and select a reputable affiliate network. Examples include ShareASale, Commission Junction (CJ), Rakuten Marketing, and Amazon Associates.
    2. Visit the Network's Website: Go to the official website of the chosen affiliate network.
    3. Sign Up: Look for a “Sign Up” or “Join Now” button, typically found on the homepage or in the menu.
    4. Fill Out the Registration Form: Provide necessary details, such as your name, email address, website URL (if applicable), and payment information.
    5. Agree to Terms and Conditions: Read and accept the terms and conditions of the network.
    6. Submit Application: Complete and submit your application. Some networks may require additional information or approval.
    7. Wait for Approval: Depending on the network, you might need to wait for your application to be reviewed and approved. Some networks approve applications instantly, while others may take a few days.

Authenticity

  • WHY IS A WATCH AUTHENTICITY IMPORTANT?

    Watch authenticity is crucial for several reasons, especially in the context of luxury and collectible timepieces. Here are some key reasons why it matters:

    1. Value Preservation

    • Authentic watches retain their market value, making them worthwhile investments. Counterfeit or modified watches, however, lose their worth since they are often low in quality and untrustworthy in the resale market. Collectors and buyers alike value authentic watches, as they come with a guarantee of originality and craftsmanship.

    2. Craftsmanship and Quality

    • Genuine watches are meticulously crafted by skilled artisans and watchmakers using high-quality materials. This level of craftsmanship often contributes to a watch's longevity, reliability, and aesthetic appeal. Authentic watches usually go through rigorous quality control, ensuring accuracy and durability, unlike replicas that may wear down quickly or malfunction.

    3. Brand Legacy and Reputation

    • Luxury watch brands like Rolex, Patek Philippe, and Audemars Piguet are known for their legacy and exceptional design. Wearing an authentic watch means supporting the heritage, innovation, and artistry that these brands embody. Additionally, counterfeit watches diminish the brand's reputation and affect consumer trust.

    4. Access to After-Sales Services

    • Many luxury brands offer warranties and after-sales services to authentic watch owners, including repairs and maintenance by certified experts. Counterfeit watches typically lack access to these services, and repairs are often challenging or impossible because parts and expertise may not be available.

    5. Ethical and Legal Concerns

    • Buying an authentic watch ensures you are not supporting illegal activities associated with counterfeit goods. The counterfeit market is often tied to unethical labor practices and intellectual property theft. By choosing authentic watches, buyers support legal trade and craftsmanship.

    6. Personal Satisfaction and Prestige

    • Owning an authentic luxury watch provides a sense of personal pride and satisfaction. Knowing that your timepiece is genuine and crafted to perfection contributes to its enjoyment and prestige.
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